Assignee/reporter's email future availability in Service desk API

fabrice Nanni

Hello all,

 

I plan to use ServiceDesk REST API to get a list of issues containing reporter and assignee's email (to link them to another set of data).
Reading multiple post on the RGPD subject, I've seen that Atlassian provides a dedicated api to access account information (which email is part of, as far as i understand)
So I wonder if the email information will still remain in the Jira Service Desk REST API in the future, or do we have to prepare switching to the Account REST API to retrieve the email address, with all RGPD consents constraints ?
What's your feeling/information about that ?
Thank you all for your inputs.

Fabrice.

Dario B

Hello @fabrice Nanni ,

 

This question has already been discussed in the below thread:

• API responses suddenly missing emailAddress field

 

However, in short:

• The portal only customers email address is always visible to Service Desk Agents
• The Jira users email address can be visible or not depending on their Profile Visibility Settings 

 

For more details please review the thread "API responses suddenly missing emailAddress field"

 

 

Cheers,
Dario