Best practice for dealing with "Rework"

Dionei Piazza

What is the best practice for dealing with "Rework"?

Let's go to the following scenario:

1 - A bug is fixed and released in production (Done).
2 - The problem treated in the bug reoccurs.

In this case, speaking of Jira, the good practice would be:

1- "Reopen" the issue that was in Done and take it to InProgress for it to be treated and released again?

or

2 - "Create a new Issue and associate it with the issue that is in Done"?

Anyway, what is the good practice to be used for "Rework"?

unknown

This guy nailed the answer to your question. 

https://pm.stackexchange.com/questions/18041/should-bug-regression-tickets-be-reopened-or-new-tickets-created

Small summary: Depends on what you are trying to track and report. 

If you are looking at how many defects are being found - in terms of count or more on getting things done and move to the next and no one cares about the count.