How to always open Issues from Notifications in New Issue View?

calebmludrick

When opening an issue from a notification, I almost always just need to react to a comment with a thumbs up, but emoji reactions are disabled in the default view when an issue is opened from notifications. So whenever I open an issue from notifications, I have to delete the "focusedCommentID..." string from the url and reload the issue.

Is there any way I can always open issues from notifications where they don't use the "focused comment" view, so I don't have to do this every time?

Angélica Luz

Hello @calebmludrick,

Welcome to Atlassian Community!

Just to make sure we are on the same page, I would like to confirm if this is happening when you are mentioned on a comment and open the ticket using the notification panel directly in Jira.

I'm asking because I tested opening the ticket in an email notification and it redirects correctly to the new view without focusing on the comment.

If that's the case, the issue has been reported already. For more details, please check the link below:

• New issue view should appear when user gets a notification of being mentioned in a comment

Please, click on vote and watch to receive notifications.

Regards,
Angélica