Since a week, when i create a new issue, the resolution is sometimes automattically filled with "Fixed" instead of "Unresolved" .
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My best guess is that someone put the "resolution" field on the create screen for the issues.
You need to remove it as fast as possible, because when you have the field on create (or edit) it will be filled in and close your issues, regardless of the status.
(And have words with the admin that did it - they really should know better, although this is one of the quirks of JIRA that trips up new admins)
Hi Nic,
Thanks for your fast reply.
Further investigations, looks like a bug. If i create a new ticket, status is "fixed". If i edit the ticket, the resolution says "unresolved". If i add a comment, the ticketstatus is "unresolved" as it should be.
This does not look like a bug, it looks like someone put the resolution field on the create screen. You must not do that. Remove it, and you'll find everything works fine.
No, there is no resolution field in the create screen
What about your workflow? Did you check if there are any transitions there pointing toward the wrong resolution?
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