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Can not run Jira with Chrome Incognito

Dennis Dinh Nguyen

How can I login to the atlassian.net using Chrome Incognito browser?

Thanks in advance,

Dennis

Accepted answers

Dennis Dinh Nguyen

1. I don't have any Chrome extensions running. I installed the Chrome about 3 weeks ago.

2. in Edge or Firefox, I use only one user's username and password

3. I don't use any user profile in Chrome nor Edge, Firefox.

All comments

Sajit Nair

Hey @Dennis Dinh Nguyen

It should work the same way you use the normal browser apart from the fact that it will not have your saved passwords in browser. Are you having issues with it?
Please elaborate. Thanks.

Dennis Dinh Nguyen

It kept spinning after I entered username and password.

JimmyVanAU

Do you have the same issue if you run in Firefox/IE/Safari?

It's likely a setting that is not enabled in Chrome incognito preventing redirects or authentication.

Dennis Dinh Nguyen

I don't have the issue with Microsoft Edge - InPrivate windows nor Firefox - New Private Window.

JimmyVanAU

Thanks for the update Dennis.

A few suggestions:

Do you have any Chrome extensions running, e.g. NoScript? Consider disabling them, or granting appropriate permissions so that all the Atlassian domains are able to operate properly.
Continue with your use case in Edge or Firefox (normal or incognito), as I'm assuming you probably need to login as two different users.
Thirdly, create a new Chrome profile to do what you need to do - https://support.google.com/chrome/answer/2364824

Hope that helps

Dennis Dinh Nguyen

1. I don't have any Chrome extensions running. I installed the Chrome about 3 weeks ago.

2. in Edge or Firefox, I use only one user's username and password

3. I don't use any user profile in Chrome nor Edge, Firefox.

JimmyVanAU

Hi Dennis,

I'd suggest you speak to your IT administrator; it doesn't look like an Atlassian problem if it's only affecting Chrome incognito. Consider creating the new profile in Chrome, or using another browser.

If you're still having issues, could you please let us know what the full problem is? Why do you need to use Chrome incognito specifically?

Sajit Nair

I agree with @JimmyVanAU
This ses like a local issue @Dennis Dinh Nguyen
Can you please check with your local IT Admin team and let us know.

Dennis Dinh Nguyen

I don't have IT admin to help me in this case.

I think the issue is between Chrome Incognito and Atlassian Jira.

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