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The share issue via email feature is not sending emails

Cory Todd

From a classic project, clicking the share issue button allows you to enter a username to notify of an issue. This generates an email containing the issue body and a link to the issue. This was working as expected up until the middle of February. Has anybody else seen this?

Other notifications are working. I can send test emails from the system settings page. I don't see any obvious setting changes in the audit log either.

We use OnDemand if that makes any difference.

Accepted answers

Dario B

Hello @Cory Todd ,

It can be the case that you were affected by the bug tracked as:

[JRACLOUD-73780] Sharing an issue from the old issue view is not sending an email anymore

The above bug was only happening when using the old issue view and, however, a fix for it has just being deployed.

Can you kindly confirm the issue is solved, or provide more details otherwise?

Cheers,
Dario

All comments

Petter Gonçalves

Hello Cory,

Thank you for reaching out.

Per your description, I believe you are talking about the "Share" option you have in the issue navigator page(See screenshot below). Is that correct?

Screen Shot 2020-03-09 at 17.08.06.png

If that's the feature that is not working for you, I was not able to find any bugs related to this functionality and confirmed it is properly working on my own personal site. That being said, I suggest you to:

1 - Check if the e-mail addresses you are sharing your issues with have properly whitelisted Jira Outbound E-mail address in their e-mail box and Firewall:

Atlassian cloud IP ranges and domains

167.89.0.0/17, 192.174.80.0/20, 147.253.208.0/20, 168.245.0.0/17, 34.211.27.137, 34.211.27.236, 34.213.22.229, 34.249.70.175, 34.251.56.38, 34.252.236.245, 52.51.22.205, 54.187.228.111, 34.209.119.136, 34.211.27.82, 34.212.5.76, 34.253.110.0, 34.253.57.155, 35.167.157.209, 35.167.7.36, 52.19.227.102, 52.24.176.31, 54.72.208.111, 54.72.24.111, 54.77.2.231

2 - Check if the e-mail message is not arriving as Spam.

Let us know if you are talking about another feature. Additionally, I would like to kindly suggest you share a screenshot about the feature you are talking about when opening questions in the community since the feature description doesn't always provide us with a clear view of the feature.

Thanks!

Cory Todd

Thanks for the reply. Yes that is the correct feature.

I don't think this is whitelist issue since all other emails are working. Also yeah we checked spam. I'll just open a support ticket and let them take a closer look.