"identical" projects showing incomplete fields

Donald McCaskill

I have created and assigned the following schemes to 32 projects:

• Issue Type Scheme
• Workflow scheme
• Workflow using the Issue Type from the Issue type scheme
• Screen Scheme
  • One default
  • one for Bug type issues specifically
• Field configuration scheme
  • field configurations assigned to each issue type 
• Roles  - identical
• Permissions
  • Scheme - identical 
  • Issues - identical

out of 32 projects - all classic jira projects, none are next-gen, everything works as expected.  For 2 projects there is a field that in missing / not visible from the issue layout.

 

I have checked all of the project roles, permissions, security assignments - and I can't find where the difference is between all of the projects that show all of the fields, and the 2 that do not.  I've tried using Permission helper, but it does not get down tot he level of field visibility on an issue

Does anyone have any go-to advice for where else to look when tracking down why a field isn't showing up?  

 

 

Ste Wright

Hi @Donald McCaskill

What is the field which is missing? Is it a standard or custom field? And are you viewing the issues in classic view or the new issue view?

I mention the new issue view as whilst screens control which fields are available to an issue's view - it's the Issue Layout, set via each project's settings which decide which fields are hidden or not.

To view an Issue Layout:

1. Go to Project Settings > Issue Layout
2. Press Edit Layout next to the appropriate issue type's layout
3. Ensure the field isn't in the hidden fields panel to the right-hand side
4. Also, it's worth checking the field isn't in the "Hide When Empty" section on the left-hand panel - this means it will be on the issue view already, but if empty it'll be in the "Show X more fields" section on the right-hand list of fields when viewing an issue.

Let us know if this helps or if not - provide us more detail about the field.

Ste