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Can I automatically clone a ticket for every individual in a team?

Franz Maruna

We have tasks that everyone needs to do.

Update this piece of software.

Review this strategy document.

Today I make a ticket, assign it to person 1, clone it, rename it to get rid of "CLONE" in the name, assign it to person 2, etc.

With 10 people, this starts to become cumbersome at best. As we continue to grow its going to be a real issue.

Is there a way I can make a ticket, and then with a few clicks create copies for a whole bunch of people?

Accepted answers

Ryan Fish

hi Franz

Nothing out of the box for multiple cloning functions. There are add-ons in the marketplace that should do the job.

There is an open issue for Atlassian you could upvote:
https://jira.atlassian.com/browse/JRASERVER-12059

Good luck,
Ryan

All comments

Ryan Fish

Franz Maruna

Figured.

Do any advice on which ones? We have to get these add-ons risk reviewed by our CISO and its a PITA if they don't do what they say.

Andrew Laden

If you are going to have to go through the process of risk review or other hurdles. (I am in a similar situation) then I would suggest you get the most bang for your buck and get them to approve one of the scripting ones. (script runner, power scripts).

Once you have one you can use it to solve a whole host of cases. The advantage is they are very flexible. The disadvantage is that everything becomes a script, which can make support harder, vs special purpose add-ons that only do one or two things but do them via a gui interface.

I personally prefer the powerscripts line, but that is probably because I come from more of a sysadmin background so have less of the javascript experience that i would need for scriptrunner. If you go with powerscripts, make sure you look at all the related addons and get them all at once. (power custom fields, power actions) to give you the most flexibility of where you can use it.

Ryan Fish

Like Andrew said, there are purpose built add-ons that will solve a few issues and script add-ons that will solve a lot of stuff IF you can sort the logic and write the code.
I would start with script runner or power script also. Lots of support and use cases already posted in this community.

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