Zendesk Integration

Andy Marks_th1z0u

Hi,

We're currently configuring our Zendesk / Jira integration in the idea that support department and software department can communicate on issues.

Most of it works but I have a problem I can't seem to resolve.  When we 'close' a support type issue (that's linked to a Zendesk ticket) in Jira there's a post function in the workflow transition to put the last comment entered in the Jira issue into the Zendesk ticket.

The close issue screen allows the user to enter a comment but this doesn't go back to the Zendesk ticket and only appears in the Jira issue after a few moments (refreshing screen)

 

Diana_Architect_ZigiWave

@Andy Marks  hi. It's been a long time since you asked for a solution. I hope you've found it. A bi-directionall integration would have been the solution. My name is Diana and I am a solutions architect at ZigiWave. In case you decide to try an alternative to what you currently use you can take a look at our no-code integration platform ZigOps will help you achieve that in a matter of minutes. It allows the transfer of default and custom fields between the systems and syncs them in real-time. Our tool reads the schema dynamically and can transfer any field. It works bi-directionally so a change in one of the systems will be present in the other.  If you want to see how it works in action: book a technical demo.