How can i change the priority level on my support ticket?

Akshay Aggarwal_d3avp2

While submitting a support ticket there is no option for the person seeking support to select an appropriate priority level according to self.

The priority level gets assigned automatically.

However, the priority level assigned by Atlassian support may not reflect the same level of urgency for the person who raised the issue.

 

Kindly provide a solution to how can i change the priority level on my support ticket.

As you can see in the screenshot attached that there is no option to select a priority level and i am the admin of my account(in case you are thinking admins would have that option).

Regards

Antonio Dionisio

The project administrator could allow you to select a priority while creating the support ticket. If they have decided not to allow this, you can only them to modify the priority in a comment.

 

Edit: As per the screen shot you are opening a ticket in Atlassian's customer support. As I said, you cannot modify the priority there if they (Atlassian) doesn't allow you to select the priority field in that form (that may make sense. I guess almost everybody would rate its own issues a high priority).