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Workflow for JIRA Service Desk

Chua Swee Chin

I wish to create a workflow using JIRA Service Desk below:

Raise Request (Customer) -> Service Request (Support) -> Completed Request (Support) -> Waiting for Request Verification (Customer) -> Closure (Support) -> Closed

Is it possible to have the customer portal force the user to use a workflow action (Verify Request) instead of just leaving a comment?

Sorry, i am quite new to this. Please don't mind me if my question don't make much sense.

Accepted answers

Rodrigo Rosa

Hi Chua,

Unfortunately this feature is not yet available by default in Service Desk, we are tracking the feature request with JSD-40: https://jira.atlassian.com/browse/JSD-40.
Please add yourself as a watcher and vote on the issue to receive updates.

For the meantime the only work-around that I am aware of would be to use: Service Pack for JIRA Service Desk: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender].

I would suggest trialing it to see if it suits your needs.

Regards,

Rodrigo Rosa

All comments

Rodrigo Rosa

Chua Swee Chin

This is really useful for me! Will try it! Cheers!

Chua Swee Chin

Hi Rodrigo Rosa [Atlassian]

I just realise that "Service Pack for JIRA Service Desk" - "Workflow Action Pack" does not support my JIRA Server version 6.2.7.

Any idea if there is a "Service Pack for JIRA Service Desk" version that support JIRA Server version 6.2.7?

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