We have noticed that, through the Jira integration tool in SF, it is automatically attaching attachments from the SF case to the Jira. In theory this would be a good idea, but on longer thread cases....
Hello @Venkatesh Nalagandla _C_ ,
In order to try to help here, we need to know a bit more about the integration on your side.
Can you kindly let us know if you are using any app or add-on and/or point to the documentation you have followed to setup this integration?
Cheers,Dario
Hi @Venkatesh Nalagandla _C_
You can give try on Sinergify - a Salesforce Jira Connector.
I hope it helps.
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