Not able to add User-picker field to a tab and not able to filter on that field

Question

Hi,

I added a custom user Picker(single user) field to the ticket type Epic and added to the view screen under a tab. I have below two issues with it:

1. This field is populating under People in the view screen and not in the tab

2. I'm not able to filter the issues with this field. Even though many tickets have this filed with a user value, I'm not able to filter it for a single user.

Please help.

Siri Nama · Answer

I cannot select the user even when I type in the name.

Siri Nama · Answer

Hi @Petter Gonçalves ,

Thank you so much for your reply.
This is really strange for me. I had added a custom user picker field few month ago and I did not have filtering issues with it and I still use that field for filtering issues. Here's a snapshot of it:

Petter Gonçalves · Answer

Hello @Siri Nama

Thank you for reaching out.

Allow me to bring some details about both issues you mentioned so we can confirm we are on the same page:

1 - This field is populating under People in the view screen and not in the tab

Indeed, User/group picker custom fields are always displayed under the people section of the field, no matter which tab you add them. We reported the feature request below to implement the ability to change the location of these field types:

JIRA Date & People Field Position on Screen

2. I'm not able to filter the issues with this field. Even though many tickets have this filed with a user value, I'm not able to filter it for a single user.

This is the default behavior of the Jira basic search drop-down in order to prevent performance issues when you have a big number of users on your site. Basically, it will only display any users when you type any values in the search field of the user picker, avoiding all the loading time to return all users at once:

We understand that this behavior can be a little cumbersome when the user does not remember the name of the user to be selected, so we also created a feature request to improve this behavior here:

- Ability to select users from user filter popup in multiple user picker field

Feel free to vote and watch the suggestions to increase its priority and also receive notifications about any updates.

Let us know if you have any other questions.