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How to add a Google group address to JSD Email Requests

Jonathan Do

Good morning everyone,

We're attempting to add a Google group email address into our JSD project for the purpose of creating tickets from emails that get sent to that address.

ie. Email sent to request@testdomain.com -> JSD creates a ticket in JSD Project.

It's asking for a password, despite the group itself not having one. What should I be putting in the field instead?

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Mike Rathwell

Hello @Jonathan Do

Question: What element is asking for the password? Google or Jira? Once I know that I might be able to point you the right direction....

Jonathan Do

Hi @mik Jira is. It has two fields, email and password. The email field is simple enough, I've entered the Google group's email address.

Mike Rathwell

Ok... once you've done that, there should be a check connection button. Try that and see what it gets annoyed about.

I suspect what you're facing is that I think Jira expects it has to pass a password and is trying even though one is not there. As such, you may well need to set one.

Jonathan Do

Hi Mike,

All I can do is cancel it. Since there's no password it doesn't allow me to save the email. And I can't add anything to the password field as this is a Google group.

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