Github branch naming incosistent

Question

Hi,

we seem to have an issue with github pull requests not appearing in Jira. Since today we have some PRs appearing in the corresponding jira tickets and some do not.

They all have the shortened jira ticket name in the branch name.

Does anyone else have a similar issue ?

Thanks!

Dario B · Answer

You are very welcome @nikola

I forgot to mention that you can also ask your site-admins to add you to the "request participants" so that you will be able to follow and update the support request.

Also, as a last thing, it would be super nice if once getting to the solution for this issue you would spare some time to paste it into this thread, so that we can mark it as resolved :)

Cheers,
Dario

nikola_qej5vw · Answer

hi @Dario B ,

thank you for your reply. I was not aware of this option. I will contact the admin so that we open a support request for this issue.

Regards,

Nkola.

Dario B · Answer

Hi @nikola ,

Not having any screenshot and not having access to your site there is not much I can do.

Therefore, I advise to get in touch with the site-admin(s) of your site and tell them to open a support request for this issue by using below link:

* https://support.atlassian.com/contact

You may also want to tell them to grant access to the instance already while creating the ticket in order speed up the resolution process.

Cheers,
Dario