Resolution field is setting to default value after CSV Import..

unknown

Hi All,

We are migrating Issues from Clear Quest to Jira Cloud. For this we are leveraging CSV import option. Issue is for Resolution field --> it is setting to "Unresolved" (default option ) irrespective of any status. we have defect workflow associated with the defects in JIRA.

Is the problem with the workflow? If anyone have an idea pls let me know..

Thanks

Vishnu

Joe Pitt

you need to import a valid value for Resolution. Unresolved means the value in the database is NULL.  Status means nothing as far as the resolution field is concerned.  

Resolution Field

Resolution Field can't be made optional. DO NOT put the field on any screen except the one presented in the transition where it is to be set. Resolution is a special field in JIRA. It has an initial value of ‘Unresolved’, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set. Once it is set the issue ID will appear with as strikethrough. If you reopen an issue the transition from closed to reopen needs to have a post function to CLEAR the resolution field to set it back to Unresolved.