nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Mails send from Jira is no longer HTML formatted

Flemming Nielsen_j70mas

We have recently discovered that mail being send from Jira, e.g. when someone is making an update to an issue, no longer is formatted in a readable way.

Earlier it was nicely formatted as HTML, but now it just looks like plain text.

Has anyone noticed the samme issues. And does anyone know if there is a WorkAround/Setting to this?

Regards

Flemming

Accepted answers

Ismael Jimoh

Hi @Flemming Nielsen

It is likely someone deactivated this on the instance.

Check that HTML formatting is enabled as described here in the default user preferences:

Screenshot 2020-02-27 at 12.27.30.png

More information about this can be found here: https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html (search for HTML)

Regards.

All comments

Ismael Jimoh

Hi @Flemming Nielsen

It is likely someone deactivated this on the instance.

Check that HTML formatting is enabled as described here in the default user preferences:

Screenshot 2020-02-27 at 12.27.30.png

More information about this can be found here: https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html (search for HTML)

Regards.

Ismael Jimoh

If the above is set correctly and the problem persists, I would advise reaching out to Atlassian support as we do not have logs to work with when analysing such a problem.

Flemming Nielsen_j70mas

Thanks @Ismael Jimoh - it seemed like this solved my problem :-)

Mr Beedell_ Roke Julian Lockhart

@Ismael Jimoh, does that mean that if an instance administrator wants text/plain, but I want /html, I've no way to override it for my user?

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