Can't add any trial addon to Jira Cloud

Question

Hi. I'm been trying to install several ad-dons since yesterday but nothing has changed .

1. Pick addon. for example "Tempo Timesheets: Time Tracking & Report"

2. click "Try it free"

3. click "Start free trial"

4. popup message

"Adding Tempo Timesheets: Time Tracking & Report...

We'll tell you when your app has been added."

5. popup bag message after few minutes

"We ran into a little trouble It might just be a hiccup. Try again in a bit."

Jack Hunter _HeroCoders_ · Answer

So, please check your payment details. Jira (I guess) won't allow you to add a paid app if the payment method is not defined or not valid.

If it doesn't help, go directly to Atlassian support. They will help.

Maxim Lebedev_qhyusf · Answer

Hi.

1. Yeah, free apps added perfectly

2. We restore Jira from backup probably year ago

Susanne Götz _Tempo_ · Answer

Hi Maxim,

Can you  please create a ticket for this in our Tempo Support system (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.

Can you please add the URL of your cloud instance and information if you had at some time Tempo installed ( possibly an expired trial ) or if you were installing a backup from another JIRA instance might be helpful.

Regards,
Susanne Götz
Tempo team