Could not add users

ildar khakimov

Hello

I'm trying to add a user and getting an error:

Could not add users

Something went wrong when adding users to your site.'

Step-by-step: Settings > User management > Enter email address

I contacted support and they said it could be related to the license (I just went from paid to free). 

It's been 3 weeks, but there's no reply, does anyone know if there's anything that can be done to solve this?

Bharath Kumar Kappala

@ildar khakimov I hope you entered all the information required to create the new user, If yes then the reason might be license please check if the license expired. Click on Setting > Applications > Versions&licenses if that is the case update your license and try adding the user again.

Hope this helps!!