Error creating issue: Unable to find field 'customfield_10310'

Question

We had the JIRA service desk at some point for one project, and had a custom field set in a post function. Now we have disabled the service desk, and removed everything that had to do with it. Now we cannot even create an issue, as the above error occurs.

This has to do with the post function setting the custom field value, but it does not show up in the flow diagram.

Any help appreciated!

Ian Wells · Answer

After 3 hours of copying a workflow by hand, I recommend NEVER deleting a custom field - JIRA workflows do not handle them.

Conversely it would be nice if JIRA either did not permit deleting custom fields OR JIRA actually fixed the workflows automatically when a custom field is deleted ( better)

Ian Wells · Answer

Since the corrupted xml occured in the "create" transition, which I cannot replace, I am forced to copy my workflow manually line by line to a new workflow. I am not permitted to edit the Post Function where I see the corrupted custom field. X      The other also painful choice is to https://confluence.atlassian.com/display/CLOUDKB/How+To+Import+A+Workflow+into+JIRA+Cloud

It  would be nice if the "copy" workflow checked for, and editted out, references to non-existent custom fields, at a minimum

Ian Wells · Answer

Another approach I have tried, ( but does not work because I have  a Cloud instance) is to export the workflow as XML, remove the object to do with the deleted custom field (10310) and then import this XML workflow and use that instead.

that should work, however, Cloud does not support XML workflow import