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Sending an Auto Response when ticket inactive for X amount of days

Eric B_

I am looking to find a solution to send an automated email response to a client that has not replied back to a ticket for X amount of days. Also if there is a way to automatically close the ticket 1 day after that automated email that would be a big help too!

I was searching the forums as I think this question has been asked before but I have been unable to find a solution.

Best,

Eric B.

Accepted answers

Bharath Kumar Kappala

If this is for Jira Service desk you could do it using the automation feature.

You could setup SLA's and based on the SLA's you could send a email something like when the SLA is breached send a email.

Also you could use automation to execute the rules and auto close the ticket.

All comments

Bharath Kumar Kappala

If this is for Jira Service desk you could do it using the automation feature.

You could setup SLA's and based on the SLA's you could send a email something like when the SLA is breached send a email.

Also you could use automation to execute the rules and auto close the ticket.

Eric B_

Thank you Very Much!

Zoryana Bohutska _SaaSJet_

Hi @Eric B_

Additionally, for issues from Jira Sofware or Jira Core, you can set notification using add-on SLA Time and Report. It lets to set time limits for issues you need and choose automate action for an exceeded issue: notification & change priority, reporter or status

Regards

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