How to get JIRA mobile notifications when new ticket is created but assignee is unassigned

Question

Hello!

We recently changed our workflow so that all tickets received in our service desk is automatically unassigned. The issue we are having is that on the JIRA mobile app we no longer get notifications that a new ticket is created.

Is it possible to enable push notifications when a ticket is created even if it isn't assigned to me, but I am a watcher on the ticket?

Thanks in advance!

Carlos Khatchikian · Answer

Automation for Jira has lots of date functions to let you do that:

https://support.atlassian.com/jira-software-cloud/docs/use-smart-values-to-manipulate-and-format-dates/

You can easily Create a trigger when an issue is created and only add the comment out of business hours or weekends :)

You could even do the Rule that would send emails on business hours and add a comment (to send a push) out of business hours

So yeah... you can do all that :)

Michael Sheehan_nszrzr · Answer

Hi Carlos,

Many thanks for you reply.

I thought of using the automation feature for adding a comment as you suggested, however this would cause duplicate alerts all day (for non mobile users on the helpdesk team) when tickets are being created.

To give you some background, I'm really only looking for this mobile alert out of normal working hours (evenings and weekends). I see that there is a new and improved automation feature on Jira cloud lately. Using automation, is it possible to maybe use your suggested workaround, but only trigger the rule (comment) at certain times?

Thanks,

Michael

Carlos Khatchikian · Answer

Hi from the Jira Mobile team.

We are aware of this issue. There is a workaround mentioned in this ticket if you want: https://jira.atlassian.com/browse/JRACLOUD-73438

You can watch the ticket and we will communicate when there is progress.

Thanks!