Resolution column

Delilah Merritt

when looking at all open issues there is a column headed up resolution and unresolved against multiple incidents etc.  However there is no field for resolution that will appear on incidents etc that can be completed.  I have been into everything to try and get a field to appear that can then be completed.  The workflow has be adjusted so that resolution appears but still there isnt a field that can be filled in.  so when you look at filtering all open issues despite the column headed 'status' being things like DONE or ARCHIVE, the RESOLUTION column still says unresolved.  Therefore looking at open issues brings everything up.

 

How do i solve this?  what do I go into to be able to get such statuses as Done to equal 'Resolved' in the Resolution column?

 

Gustav L'Estrade

Hi @Delilah Merritt 

Resolution is a special field in Jira and thereby not meant to be used on the edit-screens and similair. There are two ways it is meant to be used:

1. Use a post-function on transitions to set the resolution. E.g when an issue is transitioned to "Done" status, also set the Resolution to "Done" automatically. This solution should be used when each transition can be tied to a specific resolution. 

2. Use a workflow screen with the Resolution field on. Then when the user transitions the issue to the target status the user gets to choose the resolution. This solution is best for when using a simple workflow and when there is a need for having many different resolutions to choose from. 

 

Hope this helps!