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Unable to add Apps to JIRA

Somehow Luke

Hello there, I was trying to add several apps to my Jira Instance but I always get an error

We ran into a little trouble

It might just be a hiccup. Try again in a bit.

This happens with all apps, what am I missing here. I think its a bug, but I am not able to write a supportmail because I am on free plan.

Best

Markus

Accepted answers

Earl McCutcheon

Hello @Somehow Luke ,

First off there are going to be some apps on the free tier that are no compatible at all there is a list of apps that are known incompatible in the KB "Limitations in Jira Cloud Free plans" , please take a look at the list to see if any of the apps you're encountering this error with are listed there.

If the apps you're trying to install are not on the list, what apps are you trying to install so I can take a closer look and see if there is a compatibility issue?

Also, the error you are seeing "We ran into a little trouble. It might just be a hiccup. Try again in a bit." can also be triggered after a migration if the imported groups have not been granted access to any default groups for product access.

To check if this is the case, navigate to Administration >> SITE SETTINGS >> Product Access, and you will see a yellow banner at the top of the page noting the following:

Screen Shot 2020-02-27 at 3.15.49 PM.png

Review the groups and make sure the administrator groups have been approved so they have full access to the sites administrative abilities, which includes the ability to install add-on apps.

Regards,
Earl

All comments

Earl McCutcheon

Hello @Somehow Luke ,

If the apps you're trying to install are not on the list, what apps are you trying to install so I can take a closer look and see if there is a compatibility issue?

To check if this is the case, navigate to Administration >> SITE SETTINGS >> Product Access, and you will see a yellow banner at the top of the page noting the following:

Screen Shot 2020-02-27 at 3.15.49 PM.png

Review the groups and make sure the administrator groups have been approved so they have full access to the sites administrative abilities, which includes the ability to install add-on apps.

Regards,
Earl

Somehow Luke

Hi there, thanks a lot for your answer. Indeed the last section about the product access was the problem. I have reviewed the groups and now I can install apps :-)

Thanks a lot for your help!

caterina sperindei

Hi, could u help me to review the groups?

I have 4 groups and one of this is Jira-software-users with default configuration.

thank you

Daniel Rykheer_2aohvd

Hi. I'm also having this issue with "Azure Pipelines for Jira".

Since it couldn't be added to the account/instance, it wasn't available to add as a product available to a user-group in admin.

I guess it's possible that the list of aren't compatible with free plans, is not quite up to date and doesn't include Azure Pipelines. We're performing a POC and would've liked to verify the ability to integrate with this product before moving over to a fuller paid plan.

Antonio Gil Coto_a43ne6

Hi All, I am also having now this "hiccup" issue when trying to install Xray into a Jira Cloud free account.

It is not in the not supported list and I can not find any product access problem in any configuration page I've checked, even though I cannot find any of the Configuration pages you are posting ...

Maila Sendera

Same exact thing here with Xray.

If you end up finding some kind of solution, please post it here

Antonio Gil Coto_a43ne6

Hi Maila,

It seems I was assigned to the new Billing platform.

In this new active platform there is still a "minor" missing feature ... you can not install third party stuff!!!

Please, contact Atlassian at Help Center and ask for a link where to create a new instance of Jira Cloud using the current Billing platform

They will ask you to wait some weeks, you know if you can wait or not ...

Antonio Gil Coto_a43ne6

@Maila Sendera I forgot to ping you ....

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