Don't get emails from Atlassian indicating issues that I am watching/assigned to etc.

Question

I don't get emails from Atlassian indicating issues that I am watching/assigned to etc.  I have tried to figure out the reason but all in vain. The settings are fine. Any idea?

unknown · Answer

I just recently found out about the "Notification Helper". If you specify your user, an issue you know you should have received the notification for and why, it will tell you exactly why you should/shouldn't receive that notification and why. (knowing this info will help out greatly).

Jack Brickey · Answer

Let’s do a bit of troubleshooting:

* Check the notifications and ensure you are indeed in a group that is getting notifications and that notifications are set up as expected 
* is this just you or are others having the same issues?
* grab another user and have them comment on an issue you are watching
* if you are assigned an issue by another user do you receive a notification?

can you share the results of any/all of the above?

Randy_dyxb6i · Answer

Check your spam folder.  Otherwise, open a support ticket with atlassian support if your notification settings for the project are setup properly, it could be filtered by their outbound servers.