Add comment makes Chrome tab freeze

Aldo Armesto

I'm new to Jira/atlassian. My team and I want to use it for a small project and to get to know it. We only have one issue at this moment. Any time I want to add a comment to that issue, the entire tab stops working and the only way to "make it work again" is to close it and re-open it. I read another post in which the person said he would wait a few minutes and the tab would finally work but it is not working for me. This is the chain of events:

1.- enter the site using the link provided in the invite.

2.- select the project.

3.- left-hand panel, select "issues and filters"

4.- try to enter a comment. The moment I press any key on my key

Thanks.

board, the tab stops responding.

carlosughini

Hello Aldo,

Welcome to the community and my apologies for the inconvenience that you are facing, I really understand how frustrating this can be.

From what it seems, I would strongly recommend performing some tests, gathering some more information and opening a ticket with the Atlassian Support to investigate your performance issue.

Before opening the ticket I recommend checking the following information:

1. Your issue is happening with all browsers (Firefox, Safari...) or just with Chrome?
2. Are other users facing the same issue or just your user?
3. Have you tried on a different computer to validate if this is happening with all computers using your Jira Cloud instance or just yours?
4. When opening the ticket with Atlassian provide them with a HAR file of your browser, in case you don't provide it they will probably ask you to generate one so they can analyze the requests that your browser is performing. To check how to generate a HAR file please check the documentation: Generating HAR files and analyzing web requests 

Last but not least, to open a ticket with Atlassian Support you can just access here. 

Please give a try and let me know if it helps.

Have a nice day ahead.

Cheers,

Carlos