Resolution on action items set to done

Jeff Pratt_4zrw63

We have a team action item list with over 500 actions.    We change the status to closed when closed.   Unintentionally, we set resolution on about 10 of them to DONE and we can't seem to fix this.

sukkeong

Create a new screen from your current transition screen, naming it '<something>_edit' and add the field 'Resolution'. And use this for 'Edit' function. This will allow changing the resolution value

Steps:

1. Navigate to JIRA > Administration > Issues
2. Navigate to Screens
3. Select screen used by target workflow and perform copy
4. Add field 'Resolution'
5. Navigate to 'Issue type screen schemes'
6. Look for the one configured for your project and select the scheme
7. Look for the issue type you are using for your action items
   • Select the scheme associated
8. Click button "Associate an issue operation with a screen"
   
   • For option 'Issue Operation', select 'Edit issue'
   • For option 'Screen', select the newly created edit screen

 

For future changes, there are a few options to allow manually set the value on transition.

• Add the field 'Resolution' to the 'close' transition screen. However, be careful not to add this field to any other screens that is not resolving the issue because the issue will be marked 'Resolved' if the field has a value.
• Using a post-condition on transition to close to set the resolution field based on values of other fields (either one or matrix of many). 

(The first option is simpler to administer, in my opinion)