User is not receiving email notifications

Question

We have one user that does not receive email notifications. Everyone else receives the notifications when tagged or assigned tickets. He has checked spam nothing there either.

We made absolutely NO changes to configuration of notifications, email address or anything. And he has never had the issues before (this started about a month ago)

Does anyone have an idea on how to fix it? It's very frustrating for that these are not received  and it's causing delays on projects.

Jack Brickey · Answer

I recommend you open a new question if my previous response isn’t helpful.

Divya Moryani · Answer

Hi @Jack Brickey , Im facing the exact issue. Im not receiving emails I am tagged in/Watcher or when JIRA ticket is assigned to me as well. I have checked the settings :

"Send me email Notifications" and all options checked under that.

Im facing this issue since Jan 13th and its getting difficult at work. Please help resolve the issue.

Jack Brickey · Answer

Hi Anne, welcome to the Community. This is a frequently asked question and there are many posts that discuss the possible causes so I encourage you to read them a few of those. In fact you will see quite a few links just to the right under Related Community Content.

with that said here are some initial thoughts.

* I would review the notifications (project settings > notifications) and check to see if this user falls into one of the groups/roles that should be notified.
* If #1 seems good then I would do some controlled testing. Create a test issue and set the user as the assignee and see if they are notified. If not set the assignee to another user and see if they receive the notification. Try the same using the Watcher and mentions.

let me know what you find here.