Owner cannot make changes to own filter

Hanna_Kukharenka

I am a Jira Admin and puzzled with one case. The user created a filter, when modifying and trying to save changes there is a pop up "This filter was created by (same name as the user). You can save a copy of this filter but you cannot modify the original."

I checked that the user does not have a duplicate accounts. 

What potentially could be wrong with the user setting?

https://www.screencast.com/t/nJapeQAS

 

 

Angélica Luz

Hello Hanna,

Thank you for reaching out to Atlassian Community!

When this message appears it may be related to permissions to edit the filter or the filter was indeed created by another user. 

Did this user have another account that was deactivated?

As it shows only the name on that message, is there any other user with the same full name?

Was there any change in this user permissions, like groups, global permissions, project permissions?

Regards,
Angélica