Jira.app crashing on launch

Question

Jira app 97.0.0 on macOS 10.15.3 is crashing on launch for me. Late 2013 iMac. I have the crash log but can't seem to attach it here. default 09:33:24.645983-0800 Jira Task .<1> finished successfully default 09:33:24.690923-0800 runningboardd Invalidating assertion 316-16234-5509 (target:application) from originator 16234 default 09:33:24.800687-0800 runningboardd Calculated state for application: running-active (role: UserInteractiveFocal) error 09:33:24.842827-0800 Jira /Users/bambooagent/AgentHome/xml-data/build-dir/MOB-MJMAC-BAA1/fastlane/build/DerivedData/SourcePackages/checkouts/realm-core/src/realm/index_string.hpp:364: [realm-core-5.23.6] Assertion failed: Array::get_context_flag_from_header(alloc.translate(ref)) with (ref, size_t(alloc.translate(ref))) = [148072, 4785885800] 0 JIRAKit 0x000000010d9c3588 _ZN5realm4utilL18terminate_internalERNSt3__118basic_stringstreamIcNS1_11char_traitsIcEENS1_9allocatorIcEEEE + 28 1 JIRAKit 0x000000010d9c3a35 _ZN5realm4util19terminate_with_infoEPKcS2_lS2_OSt16initializer_listINS0_9PrintableEE + 432 2 JIRAKit 0x000000010d89800e _ZN5realm4util19terminate_with_infoIJRmmEEEvPKciS4_S4_DpOT_ + 68 3 JIRAKit 0x000000010d8a768d _ZN5realm12StringColumn20set_search_index_refEmPNS_11ArrayParentEm + 337 4 JIRAKit 0x000000010d980d5e _ZN5realm5Table24refresh_column_accessorsEm + 898 5 JIRAK<…> default 09:33:24.854279-0800 UIKitSystem Client disconnected. BundleID: com.atlassian.jira.mac, pid: 57076 default 09:33:24.854315-0800 UIKitSystem [application:57076] Now flagged as pending exit for reason: workspace client connection invalidated default 09:33:24.857238-0800 runningboardd [application:57076] Death sentinel fired! default 09:33:24.857131-0800 runningboardd XPC connection invalidated: [application:57076] default 09:33:24.860620-0800 runningboardd Invalidating assertion 316-157-5511 (target:application) from originator 157 error 09:33:24.862509-0800 runningboardd RBSStateCapture remove item called for untracked item >; configCount: 0> default 09:33:24.869204-0800 loginwindow -[PersistentAppsSupport applicationQuit:] | for app:Jira, _appTrackingState = 2 default 09:33:24.869235-0800 loginwindow -[PersistentAppsSupport applicationQuit:] | App: Jira, quit, updating active tracking timer default 09:33:24.872538-0800 runningboardd Invalidating assertion 316-157-5508 (target:application) from originator 157 default 09:33:24.967061-0800 runningboardd Removing process: [application:57076] default 09:33:24.967457-0800 runningboardd Calculated state for application: none (role: UserInteractiveNonFocal) default 09:33:24.984862-0800 runningboardd Removing assertions for terminated process: [application:57076] default 09:33:24.984965-0800 runningboardd Removed last relative-start-date-defining assertion for process application default 09:33:24.985263-0800 runningboardd Calculated state for application: none (role: None) default 09:33:24.986874-0800 runningboardd Calculated state for application: none (role: None) default 09:33:24.987204-0800 UIKitSystem [application:57076] Process exited: . default 09:33:24.987226-0800 UIKitSystem [application:57076] Setting process task state to: Not Running default 09:33:24.987245-0800 UIKitSystem [application:57076] Setting process visibility to: Unknown default 09:33:24.987397-0800 UIKitSystem Removing: :57076> default 09:33:24.989146-0800 UIKitSystem Removed application from library with bundle ID: com.atlassian.jira.mac default 09:33:25.023077-0800 ReportCrash Parsing corpse data for process Jira [pid 57076] default 09:33:25.500139-0800 lsd Non-fatal error enumerating at , continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file “PlugIns” couldn’t be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///System/Volumes/Data/Users/chris/Library/Group%20Containers/group.com.atlassian.jira.app/, NSFilePath=/System/Volumes/Data/Users/chris/Library/Group Containers/group.com.atlassian.jira.app/PlugIns, NSUnderlyingError=0x7f82af3032a0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} default 09:33:26.480772-0800 lsd Non-fatal error enumerating at , continuing: Error Domain=NSCocoaErrorDomain Code=260 "The file “PlugIns” couldn’t be opened because there is no such file." UserInfo={NSURL=PlugIns/ -- file:///System/Volumes/Data/Users/chris/Library/Group%20Containers/group.com.atlassian.jira.app/, NSFilePath=/System/Volumes/Data/Users/chris/Library/Group Containers/group.com.atlassian.jira.app/PlugIns, NSUnderlyingError=0x7fe27c311a80 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} default 09:33:40.140387-0800 ReportCrash Saved crash report for Jira[57076] version 97.0.0 (97.24) to Jira_2020-02-18-093340_iMac-2.crash

Chris_Ryan · Answer

I can access it through the web just fine, so I haven't lost anything. Thanks for your help; I will give this a try.

Dave Theodore [Coyote Creek Consulting] · Answer

Welp. You're going to need to figure out where your Jira Home directory is. You can probably find it by running:

sudo find / -name dbconfig.xml

This assumes you're using an external database.  Once you figure out where it is, you can use this doc to manually set the home directory.

You do have a backup, just in case, right? :)

Chris_Ryan · Answer

It's an existing installation that I did not edit in any way; one day, it simply stopped working. I can't point it somewhere else, because it won't even open.