Can you automate sending story tickets created in a Service Desk portal to a Kanban Backlog?

Question

We currently have a Software Project Board and a separate Service Desk Project. One of the functionalities of the Service Desk Project is to gather requirements for our software. These requirements are created as Story tickets on the Service Desk Project. Is there a way to automate it so that every Story project that's created in the Service Desk Project is automatically sent to the backlog of the other Kanban board?

Any help much appreciated!

edward_jones · Answer

Thanks Mike! Will try.

Mike Bowen · Answer

Hi @edward_jones

Yes, this possible via the default automation tool in Jira Service Desk?

Have you tried playing around with automation rules?

You could try the following and see how it works for you.

When this happens: Issue created.

If these match: issuetype = "Service Request".

Then do this based on the following criteria:

Project = Software Project Board.

Issue Type = (whatever issue type you want to give in in Software Project Board.

Linked Issues duplicates source issue.

-Mike

edward_jones · Answer

Hi @Mike Bowen  thanks for getting back so quickly!

Sorry, to clarify, there are two issue types in the portal: Service Request (for bugs/issues) and Stories (for feature requests). I only need the Stories to be transferred to the Kanban backlog as the Service Requests will be handled within the board itself.