JIRA Validation Failed error message with Salesforce

Question

I am not sure if something has changed with Jira recently.  We use ServiceRocket's Salesforce-Jira Connector for Cloud.  Beginning on Thursday 2/6, the integration to create new SF records from Jira started timing out ("Error when trying to create Known_Issues __c: KnownIssues: System.LimitException: Apex CPU time limit exceeded")

Our IT group also uses Powershell to create Jira cases and it started giving an error too:

JIRA Validation failed!

Account ID 00G2A000007w0eBUAQ does not exist

When we have received this error in the past, it is because the mapping is not set up for Reporter ID.  We generally will look up this ID in Salesforce and add it in. However, when we go to search for this ID, it says we have insufficient privileges to view it (we = salesforce admins so we should have access).

Is anyone else having issues?  Or does anyone have suggestions as to what else we can try?

Kim Roberts · Answer

I have already had conversations with several folks at Sinergify, thanks!

Shubham Gupta_t2c9n6 · Answer

Hi @Kim Roberts

You can give it a try here - Sinergify a Salesforce Jira Connector, it comes with no user-defined limit and can be customized as per your business needs.

I hope it helps

Thanks

Kim Roberts · Answer

I have done both.  Just figured I would see if anyone else is having the same issues.