Support needed - Mass delete interrupted by error, no error description given

Question

While attempting to mass delete 1000+ records, the job is interrupted.  The screen displays an error alert but provides no description of the error or tools to troubleshoot.  The screen simply has a button to "Acknowledge."  Clicking that returns me to the query screen and only a few records have been deleted.

Jack Brickey · Answer

You can reach Atlassian Support at support.atlassian.com and click Contact. Unless you are on free version in which case you are relegated to this user forum.

Ben Roewe · Answer

I don't disagree with you on the deletion of issues.  Unfortunately it's a client requirement so I need to accommodate it.  It would be helpful if Atlassian Support could review the log files to help identify which records are responsible for the failure.  It is more that 2000 issues to delete and the interface to select them makes it a pain to manually select.

Jack Brickey · Answer

Deleting issues is a bad idea in and of itself. With that said I expect that doing so on such a large number has a high statistical chance of failing. If the failure continues to occur, I recommend deleting maybe 100-500 at a time.