i have uploaded an excel file on my confluence page and when i try to edit the file by pressing Edit with button it tells me to download Atlissian Companion, which i have and still won't let me to edit the file.
Hi @farhad_ashktorab ,
Which browser are you using? Some recent changes to Confluence Cloud mean that Companion is only supported on Chrome, recent versions of Firefox & recent versions of Edge.
See the Confluence Server KB here: https://confluence.atlassian.com/confkb/cant-edit-files-in-confluence-server-using-atlassian-companion-app-in-internet-explorer-edge-firefox-or-safari-981152695.html of which the cause section is applicable to Confluence Cloud.
Regards,Alex
Hi Alex
i am using Chrome.
Farhad
Could you please check that the following message appears in the Companion log file: "direct websocket launched successfully on port: 31459".
To access the Companion logs, please click the Companion tray icon, then click "View Logs". This will take you to a directory containing a "companion.log" file which can be viewed in any text editor.
when i double click on Campanion.exe it does not install the software. So i can't access the .log file.
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