Sometime ticket is not created in Zendesk through Jira integration

Narendra Kumar

Hi Team,

We have Zendesk Support for JIRA add-on integrated in our jira instance. When a ticket is created in Jira it also goes to Zendesk as well .

But, sometime we can see ticket is created in Jira but not in Zendesk. Any reason behind this?

Please suggest your views for this. 

Thanks!

Tinker Fadoua

@Narendra Kumar 

Yes I agree when integrated you should see the same tickets in both applications?

It could be a bug with the application. 

There isn't much you can do from your end since you have Jira Cloud.

Please click here then raise a ticket with Atlassian

Best,

Fadoua