Resolution time for specific tickets

Question

Hi,

I need to track for a specific ticket category the unique time it took to resolve them. From being raised (category assigned) till the status "Done".

I am not locking for an average report on a number of tickets of such a category.

How can I track this?

Thanks & BR

sven.dillmann · Answer

I am looking more for an out of the box feature / solution.

Zoryana Bohutska _SaaSJet_ · Answer

Hi @sven.dillmann

Time Between Statuses will help you with this request. This app lets you set start/stop/pause timer and time limits. Also, using this plugin you can set email notifications for issues with exceeded time limits and monitor status to status duration in Issue View Panel.

Hope it helps