I cannot edit a closed ticket

Question

When I try to exit a closed ticket I do the following:

click "e" (opens popup)

Make changes I want to make

Click "Update"

Result: after a second the popup is still there, but the data is not saved.

I already changed the workflow and added jira.issue.editable with value "TRUE" (there was no jira.issue.editable available). After this the above was still valid.

Please explain how I can edit a closed ticket.

Adri Hartsuiker · Answer

The workflows are published, but I have additional information.

If I edit using the edit button I cannot save (there are no errors visible in the screen). Clicking on the update button results in a pause of aprox. 1 second.

If I edit on the issue itself (for example by clicking on the pensil next to description) I can edit and save the changes. Changes are also visible, so this works.

Unfotunately I have no idea how to solve this.

Ignacio Pulgar · Answer

As Heidi has stated, it is very likely that you have edited an active workflow, meaning that you had been editing a draft instead. Please, double check that the draft had actually been published.

Adri Hartsuiker · Answer

Unfortunately this doesnt work (tried to describe that in my first post)