Can't disable time tracking

Question

Suddenly, I am getting an error when I try to change the status of tickets to In Progress: "Please enter Original Estimate."

Time tracking has not been required on this project for years and suddenly, out of nowhere, it is. So... I went to field configuration for Time tracking and it was required but hidden. I made it optional and removed it from all screens. Same error.

Then I went to settings > Issue Features > Time Tracking to disable it completely per these instructions: https://confluence.atlassian.com/adminjiraserver073/configuring-time-tracking-861253946.html?_ga=2.203584528.1073167183.1580945979-2121314446.1548960953 but there is no "Deactivate" button!

I don't want time tracking at all. Don't need it and it has been disabled/hidden on this project for years. Don't know what changed to suddenly make this a problem but I need to disable it. What do it do???

Scott Thurston_22s9a2 · Answer

Perhaps look at the workflow for the project.  Maybe there is a transition to in-progress that is requiring that field to be populated.  Other than that, I don't know you could open a ticket with Atlassian for support.  let me know what it ends up being.

Jim McGowen · Answer

Thanks for that Scott but that was the first thing I tried and it's still giving me the "Please enter Original Estimate" error when I try to move a ticket into the In Progress status.

I've tried every combination of making the field optional and hidden. Still get the error.

Scott Thurston_22s9a2 · Answer

One of the other Jira Admins made the change but they tell me this is what had to change.

Go to settings, then under "fields" find "Field Configurations", (you may need to pick the correct configuration, example: Default Field Configuration) then find "Time Tracking" and use the action buttons/links to pick "optional" to make it not-required.  You can also hide the field from the same page.  Hope that helps.