JIRA Service Desk: Customer Satisfaction Surveys (CSAT)

Question

Good afternoon,

I need to set up two questions in the satisfaction survey instead of one.
But I am not able to make this adaptation. It's possible? If so, could you explain how, please?

Thank you,
Fernanda

Nidhi_n20k3x · Answer

IS it feasible to add multiple questions in JSD for Data Center Edition?

Andy Heinzer · Answer

Hi Fernanda,

I see that you are using the CSAT surveys in Jira Service Desk Cloud, but that you are wanting to be able to ask more than a single question in that survey.   At the moment this is not possible to do natively.  There is an existing feature request for this over in JSDCLOUD-4606.  I would recommend that you watch/vote for this issue if this is something you want to see natively within Jira Service Desk Cloud.

In the meantime, there are 3rd party add-ons that can do this.  I believe that Surveys for Jira is one example that could help here.  However it's possible there are also other existing solution currently in Marketplace.

I hope this helps.

Andy