Filter by support comment

Sandra García Seoane

Hello

 

I need a filter where I can see all the issues created more than 7 days ago and that from Support has not been commented anything to the customer for more than 5 days. I've tried with: comment ~ -5d AND created <= -7d

 

But I don't think it filters through support and customer comments.

 

Can someone help me?

 

Thanks!

Leonard Chew

The first part (created more than 7 days ago) is available ootb, the second part you need a plugin.

This query uses scriptrunner for the second part:

createdDate < -7d and issueFunction not in commented('by leonard.chew after -5d')