How to send an email notification when user updates an issue in a particular transition

Question

How can i receive a notification when an issue is updated in a particular transition or a status.

Eg: My workflow is Start --> Approve --> Inprogress --> Done

I would like to receive a notification when any field is updated or any issues are linked to that issue when in Inprogress state.

Vibhay_Chawla · Answer

Hi @mrcrandell.sw , I have a similar scenario to achieve and I am the system admin as well as I have the 'Automation for Jira' add on installed.
Scenario:

We have 2 projects created, project A as service desk and project B for development.

What I want to achieve is that when a ticket in service desk project is linked to a bug/epic in-development project, an email should be sent to the Reporter every time the status changes for the linked bug/epic in the development project.

Like from Selected for development > In QA > Ready for deployment etc. So, the reporter in ServiceDesk gets to know the progress from the developers' side

mrcrandell.sw · Answer

2 questions:

* are you a system admin? You will need to be an admin to be able to add post functions and listeners, as well as adjusting the notification scheme 
* do you have an add-on that will provide the workflow post function email functionality?

Pooja chintakunta · Answer

Would you mind giving step by step guidance to achieve this ?