Paid Standard Jira + Free Service Desk?

Joseph_Rodriguez

I'm on Jira Standard trial, and plan to pay for it after the trial expires (we have 7 users) and 250GB is enough)

However we only have 1 "agent" to use Jira Service Desk (me). I just want it to create tickets when anyone sends an emails to help@mydomain.com.

Would this be ok? 

Jack Brickey

yes this will work. you will need to create your desired email and add the custom email to your Project settings > Email requests. Note, you will need a unique email for each JSD project. If you only have one project then you only have one incoming email requirement. Finally, note that the outbound email is still governed by your global outbound email which will be an Atlassian domain, e.g. joseph rodriguez (Jira) <jira@company.atlassian.net> will appear in the from or similar.