Post Functions on create transition are shared over Workflows - But I need different post functions

Question

I am having different projects (for each client) in my Service Desk. Every Project has its own workflow. On the transition create I have some post functions to send emails.

For about four weeks I have the problem that as soon as I change a "send email" post function that in all workflows the set up is changing. This is a huge fuck up for us as some teams won't get a notification any longer about new created tickets in their project as the set up was overwritten by another project.

Why does the post functions in other projects overwrite my other projects? Do I now need to add like 20 Post functions in each project to cover all cases across all projects or is there a better way?

nina.bluemel · Answer

These are some of my active workflows.

"Next, when you change a post function on one workflow have you actually gone in to view another workflow that represented an undesirable change? Have you done a before and after view of the workflow PFs to validate that in fact a change to the PF is occurring?"

--> Yes I viewed one and checked the post functions. They were correct. Checked the next workflow they were incorrect. Changed the post functions. Checked the first workflow again and the PFs were now incorrect and populated with the values I just added in the second workflow.

With the PFs I send an email during ticket creation to one Team or a specific person to inform them about a new ticket.

"How is it different from a notification on create?"

--> You mean in "automations" in the project settings?

If yes I cannot send an email to a specific person there only to the reporter and customer involved.

I hope this helps for the better picture :)

Jack Brickey · Answer

Hi Nina, to satisfy my curiosity can you provide a screen shot of the following:

Jira settings > Issues >Workflows and find the workflow that you are editing?

Next, when you change a post function on one workflow have you actually gone in to view another workflow that represented an undesirable change? Have you done a before and after view of the workflow PFs to validate that in fact a change to the PF is occurring?

In order that I could develop a more complete picture in my mind, could you tell me what you are doing with the post functions exactly? Why and how are you sending emails? How is it different from a notification on create?

nina.bluemel · Answer

Hi Jack,

no I am definetly not using shared workflows.

I am coping them for a new project. There are always different scemes behind as well.