Other people can't mention me or assign tasks to me

Alon Navon

Starting last week, other team members said they can't find me on JIRA when they try to mention me ("@) on tickets, or when they try to assign a task to me.

I just don't appear in the suggestions - even when they correctly type my first name or last name. Some guy figured out a strange workaround - by "batching" a single ticket he managed to assign something to me. And I myself can assign a ticket to myself (though I can't mention myself on the ticket).

I'm at a loss. Nobody fiddled with the JIRA settings, we didn't change the teams or permissions or anything.

Any ideas how to solve this?

Jack Brickey

I seem to recall there was a recent bug that popped up on this. You might wish to reach out to Atlassian Support to ensure you are on the latest SW.