Custom field of the type "User Picker" does not show suggestions until user starts typing

Question

It's not a big issue - I've just got asked about it a few times already.

We've added a new custom field to our project that's of a User Picker type. Unlike the standard user pickers (like the Assignee field) it is not auto-populated after clicking it. User needs to type at least 1 character and only after that the list of users appear on the screen.

What's worse - it shows "No options" message so the users often don't even try to start typing.

I've already checked - users do have "Browse users and groups" permission.

Any ideas how to fix this or is a problem on Atlassian side?

Geert Hermans · Answer

Absolutely no options shown for me as well. This is blocking for the flow I intend to implement.

Connect · Answer

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Caitlin Kliesmet_132qek · Answer

I'm having the same issue as well - the custom user picker field says "No Options" until you type a letter. Pretty frustrating. All other standard user picker fields work correctly, so it's not a permissions or user volume issue as far as I can tell.