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You have not been granted access to Confluence

After giving a license to a new user to get access to Confluence on-demand, the new user is getting the following error message: "You have not been granted access to Confluence"

This new user has already been added to the confluence-users group as well as been given access to the application. Is there anything that's missing?

Accepted answers

You might be running into a recent bug we have as well. If you run out of ideas, please create a support ticket and we can correct the issue for you.

All comments

NotTheRealStephenSifersNOPENOPENOPENOPE

Something similar to this has been asked previously, check it out here:

https://answers.atlassian.com/questions/276091/you-have-not-been-granted-access-to-confluence

You might be running into a recent bug we have as well. If you run out of ideas, please create a support ticket and we can correct the issue for you.

Thank you!

Here's the support request: JST-96056

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