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Images of Jira reference numbers being randomly attached to issues

Scott Windus

Today I have had quite a view notifications in my Jira Project where an image of a Jira Issue reference is being attached to unrelated Jira issues. I have checked with the user who is apparently doing this and they have advised they haven't done it, and I believe them.

Any suggestions as to what is going on? It looks to me to be a Jira Software bug, a security breach of some sorts, or a ghost.

Thanks

Random Jira Attachments.jpg

Accepted answers

All comments

Nic Brough -Adaptavist-

Jira doesn't have any code in it to convert text to images like that.

Could you have a look at exactly how the images are getting attached? A screenshot of a full history entry of an update and attachment (with a couple of lines above and below it for context) would be great. Obviously, obscure people's names or text data that isn't shareable.

Scott Windus

Hi Nic

History screen-shot for one where 2 were attached plus how it displays in the actual issue.

Sometimes the attachments of Issue numbers, are not even from the same project, making it even more random

Random Jira Attachments 2.jpg Random Jira Attachments 3.jpg

Nic Brough -Adaptavist-

I thought it might look like that. The "added an attachment" record you've got comes from one of three places in my experience

The person added them (you've already ruled that out)
An email arrived with the image. I'd want to look at what that person was doing at the time of the attachments. Do they ever raise or comment on issues via email?
You have a script or automation doing this for them. Check for listeners and services that might be updating issues

Scott Windus

Hi Nic

The only inbound emails I have programmed are for Defect issue types. These random attachment additions are in my Change and Requirement issue types and the only thing being added is this image of a key, not text, no added comment. The image of the key is also unrelated to the issue it is being added to.

My Jira is basically OOTB with only one add-on application, 'Reminder for Jira'.

Thanks for your thoughts on this. I will just have to monitor the situation to see if it occurs again, as I am still unable to determine the exact cause.

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