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Hi ,I am pulling issue data from Jira using REST-APi. But not able to see assignee field.

Payal Patel_zcwp4z

Hi ,I am pulling issue data from Jira using REST-APi. But not able to see assignee field.I get below fields from API call

SUMMARY

IssueType

Created

Duredate

CustomField_Time created

Reporter

Status

this list is missing Assignee detail.Is it related to level of access i have?

Accepted answers

All comments

carlosughini

Hello Payal,

Are you able to see the assignee directly on Jira? Additionally, which endpoint are you using to retrieve the information?

By querying for a particular issue you should receive the assignee, for example:

http://hostname/rest/api/latest/ISSUEKEY

You would receive a JSON response like this:

    "assignee": {
          "self": "http://hostname/rest/api/latest/user?username=abcd",
          "name": "abcd",
          "emailAddress": "mail@abc.com",
          "avatarUrls": {....}
}

Looking forward to hearing from you.

Cheers,

Carlos

Payal Patel_zcwp4z

I am using this api call to get issue information.

https://Hostname/rest/servicedeskapi/servicedesk/1/queue/1/issue

out put of this call is field I mentioned earlier.I was looking for assignee key in it.

I need to get all queue for my reporting purpose

DPKJ

@Payal Patel Welcome to the community!

Looking at conversation with @carlosughini , it seems you are using Service Desk Rest API, and not Jira Cloud Rest API.

As per documentation of API you are using,

This method returns the customer requests in a queue. Only fields that the queue is configured to show are returned. For example, if a queue is configured to show description and due date, then only those two fields are returned for each customer request in the queue.

So, if you have configured 'assignee' field to be visible, it will be returned as API response otherwise not.

Now, you couple of options here,

Configure 'assignee' field as visible field, or
Use Jira Cloud's rest API
- As suggested by @carlosughini this will look like this,
- BASE_URL/rest/api/3/<ISSUE_KEY>

Hopefully this resolves your issue.

Payal Patel_zcwp4z

Thanks..I get access forbidden error with Cloud API.. Where as Servicedesk api works fine but missing field. Which call is good Cloud API or service desk? I am creating connection in power bi ..

DPKJ

@Payal PatelJira Cloud API is for sure more powerful and easy to use (you will find lots of resources build around that).

If you are getting 'access forbidden' error do check with your Administrator that if you have access to Jira Cloud, otherwise only way to 'assignee' for you is by making that field visible.

Payal Patel_zcwp4z

@DPKJ can you please tell me how to check if I have access or not .Can I check from web browser? I can login to Jira using https://host/jira/servicedesk/projects/Projectkey/queues/

and see all queue.Sorry to ask simple questions but I am new to Jira Api's .

morteza najafian

this is example of get issues from rest api

`${jiraBaseUrl}/rest/api/2/search?jql=project="${params.project}" AND status="${params.status}"&fields=*all,-project,-issuelinks,-worklog,-watcher&${query}`,

by adding -before field name you get fields except those

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