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Email notification when customer raises an issue

Hi everyone,

I'm using the cloud-based next-gen-project version of JIRA Service Desk and I've been struggling on how to get an email notification when a customer raises a new issue.

This is a feature that is actually vital for our purpose.

Any help is much appreciated.
Thanks in advance.

Accepted answers

Welcome to the Atlassian Community, @Fabrizio Miano !

On next-gen projects, currently, we can't configure agent notifications, so it's not possible to set to send the "issue created" notification.

We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-8347

Please, click on vote and watch to receive updates about the feature.

There is a workaround listed on the ticket:

Please refer to this community post https://community.atlassian.com/t5/Jira-Service-Desk-questions/Next-gen-Service-Desk-Issue-Created-Notifications/qaq-p/1136149 or download the attached

Hope that helps!

All comments

Welcome to the Atlassian Community, @Fabrizio Miano !

On next-gen projects, currently, we can't configure agent notifications, so it's not possible to set to send the "issue created" notification.

We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-8347

Please, click on vote and watch to receive updates about the feature.

There is a workaround listed on the ticket:

Please refer to this community post https://community.atlassian.com/t5/Jira-Service-Desk-questions/Next-gen-Service-Desk-Issue-Created-Notifications/qaq-p/1136149 or download the attached

Hope that helps!

ahhhh!
How did I miss this?

Sleek and smooth solution. Thanks!

You're welcome, glad that helped!

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