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User tier for plugin purchage

Swetha Bammidi_9tc8s3

Hi,

In our organization, we have a Jira software which is of 200 user count.

Now my question is if I want to install a plugin(Time in Status for cloud) do I need to purchase the plugin for 200 user tier or I can subscribe only for 10 users?

Thanks in advance.

Regards,

Swetha

Accepted answers

Thomas Schlegel

Hi @Swetha Bammidi ,

the user tier for apps has to be the same as the user tier of your Jira.

Adrian Stephen_q490r0

Hi @Swetha Bammidi

In addition to Thomas's reply, if you have more than 1 application license ( Jira Core, Jira Software & Jira Service Desk ) with different tiers, the plugin license needs to match the highest user tier.

For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Desk license, your Jira apps must be at the 500-User level.

For more details, please refer to this page :

https://www.atlassian.com/licensing/marketplace#licensingandpricing-1

All comments

Thomas Schlegel

Hi @Swetha Bammidi ,

the user tier for apps has to be the same as the user tier of your Jira.

Adrian Stephen_q490r0

Hi @Swetha Bammidi

For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Desk license, your Jira apps must be at the 500-User level.

For more details, please refer to this page :

https://www.atlassian.com/licensing/marketplace#licensingandpricing-1

Swetha Bammidi_9tc8s3

Thanks @Thomas Schlegel

Swetha Bammidi_9tc8s3

Thanks @Adrian Stephen

Adrian Stephen_q490r0

You're welcome @Swetha Bammidi ! Have a great week.

prathima.kotian

But what if all the users are not using the app and only 10 out of 200 users want to use the app? Still should we be paying for 200 user tier plugin?

Adam Henriques_abj3i0

Hi there,

I have a question the other way around - is it possible to have an addon with more users that the "mother tool" e.g 500 jirs users but 1000 jira add on users?

Guz

Yep!

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